Sears Heating and Air Conditioning

Took 7 months from time we ordered to the time we received. Took 2 more months to install, and had to find our own installer. Now they are telling us warranty is null and void, cause we had to take matters in our own hands. We suggest you find a local company in your area.

After signing paperwork, it took over 2 months to get supplies ordered. The lack of communication between the company, installers & myself was less than desirable. I took a full week off of work (like they asked me to) and kept being told that the supplies and installers would be there Monday. They supplies finally showed up Tuesday afternoon and the installers finally showed up on that Friday morning and told me they did not receive notification that the product was delivered. I had to make several phone calls during this week and each time I left a message I would not get a call back. A full week of no pay for nothing besides a lot of frustration. If you have lots of time and money to waste use SEARS, otherwise try another company. SEARS communication with the client is almost none, unless you are lucky enough to get someone to answer their phone when you call.

Skipped my service because I missed their call with no voicemail by 10 minutes while I took my dog outside. Meanwhile they gave me an 8am-6pm arrival, They didn’t even go to my house. Now they can’t come until next Saturday and IM going to continue to pay my ridiculous bill. Don’t waste your time with them if you don’t have to. Most companies with First American are terrible. Service: Heating system maintenance