Carlton Heating & Air Conditioning Inc.

I used Carlton Heating and Air for a few years. I had a new unit installed. When installed the guys left to go to Lowes and did not shut my doors - left wide open. Then they did not turn back on the water heater so I was without hot water over the weekend, and every new unit is suppose to be inspected if you live in the City of Raleigh - mine was not. I enforced the inspection by contacting the city inspector. Once my new unit was installed there was a part that had to be replaced due to water sitting in the drain pan and then later there was heavy condensation - which leads to mildew. When they came out to look at the condensation build up the young man, who wanted to open his own business, said not to worry about it and that I could purchase duct tape at Lowes and wrap it myself. I had an inspector come and look at the unit and he said it's obviously in need of insulation and the installers should have done this. John is very rude and as a woman I felt he was condescending. Mi

12/15/2022: Honestly these folks saved the day after a butchered experience with Mechanical HVAC. These folks at Carlton Heating & Air Conditioning were more than accommodating and truly cared about me as an individual. The work is not quite done yet but I’m very pleased with Jordy & Misty! I’ll be a returning customer in the future after this dumb home warranty policy is up. But if I file another claim I’ll be requesting these folks! 12/16/2022: As of today I have a warm and beautiful home. I’m very fortunate and grateful for Carlton Heating & Air conditioning!

Carlton serviced my aging units before replacing them 2 years ago and my duct work replacement this year. They have done an excellent job providing service when I need them. The staff are responsive and provide me with full details of any issues and recommendation. I would recommend them to anyone!! Services: HVAC duct & vent installation, HVAC system repair, Thermostat installation