Carter's Heating & Cooling Geo Systems

We have a geothermal system should last up to 24 years or so. At first service call by this company they wanted to replace. They replaced one part, added some Freon and charged $900+. Had to call back in about three weeks not heating. They found Freon leak this time and fixed for $600+. Called next day system not heating again. They came back and something else needed to be repaired. Only used this company because they were referred by the company I had been using. They lost their geothermal expert and were no longer serving these units. Customer service person on the phone was excellent.

I've worked with Walter and Carters for over 15 years. They do excellent work at a very reasonable price. About 10 years ago my furnace went out at 2:00am in a below zero night. Walter showed up and had the heat going in about 20 minutes, I've used them ever since and have made multiple referrals to them.

Our new construction home is still under the 1 year warranty period. Last week, our furnace wouldn't keep up, so we called Carter's, who installed our system, to see if they could check it out before the warranty expired. I had changed our air filter only 2 months prior, so didn't figure it would be that. I informed them it is still under the warranty while scheduling the appointment and asked if it would be covered. There was no response, so I assumed it would be. WRONG!! The owner came out and checked the system over. He informed us that everything was fine and he replaced our air filter with a new one that I had sitting by the unit. They slapped us with a $100 bill in the mail. Thank you Carter's for allowing us to cross you off our list for any future needs. Pretty poor customer service on a unit that you installed a year ago!!