White Castle Roofing

Chad & team at White Castle were amazing! Very friendly, professional, & an efficient process from start to finish. Highly recommend! Services: Roof inspection, Roof repair

White Castle replaced our roof in October, 2022. As a part of their service, they offered a "free upgrade" to 45 feet of ridge vent, which I accepted with the belief that this would provide better attic ventilation. In December we began to notice water stains on the ceilings in nearly every room in our home. We discovered that our attic insulation was wet and beginning to mold, and ended up having to remove and replace it. White Castle then advised that they should not have installed much of the ridge vent and should have installed two turbine vents instead. They did remove the excess ridge vent and install the turbine vents, and they covered the cost of covering and painting the ceilings. However, with regard to the attic insulation, they refused to cover that cost or contribute anything toward the cost, which I believe was caused at least in part by the improper ventilation initially installed on our roof. UPDATE: Further discussions with White Castle's representatives have re

From the very start of providing a quote, all the way through completion of the job (and even invoicing), White Castle Roofing demonstrated the utmost professionalism, as well as a genuine respect for their customer. I received half a dozen quotes for replacing my roof, as it was just time to replace due to age and not because of any damage. Honestly, a lot of companies seemed disinterested when they found this was not an insurance job. Jordan Ottoson never made us feel like that, and was incredibly responsive to any and all of our questions. He showed up on time, never pressured us, delivered a multiple option quote within days, and that quote was ultimately the most competitive. On top of that, we were going on vacation in a week and a half after deciding to go with them, and preferred to have it done while we weren't home, and White Castle made that happen! Schedulers kept you updated all the way along. CJ was an awesome project manager and we never had a single concern while t