Roto-Rooter Plumbing & Water Cleanup

I had a serious blockage and back-up emergency in my main pipeline at home. It was 8:30 pm and I was losing my mind with worry. I called this company for plumbing assistance and they sent a plumber by the name of John Taylor. John arrived at my home in less then 30 minutes. John was professional, knowledgeable, curious and reassuring. I highly recommend this company to make sure the job is complete right the first time. I am glad I used a company with a name I can trust. Thank you....Awesome job John. Sherry! Service: Plumbing

I recently had a terrible experience with Roto-Rooter when I called them for assistance with basement flooding caused by heavy rain. From start to finish, their service was filled with disappointment and frustration. Here's a breakdown of the numerous issues I encountered: Inaccurate Estimate: Upon arrival, the technician provided an estimate ranging from $2,000 to $7,000 for the required work. They assured me that my insurance would cover the costs, which turned out to be a complete lie. This misinformation was misleading and caused unnecessary stress. Unreliable Cleaning Staff: After signing the contract, I was promised that the cleaning staff would arrive promptly at 8:00 am the next day. However, they failed to show up until 1:00 pm, resulting in additional damage to my property due to their delay. This lack of punctuality and respect for my time was unacceptable. Faulty Equipment: On the second day of the restoration process, Roto-Rooter's dehumidifier malfunctioned, leaving a pud

Gary was on time and very professional. He explained everything that he felt needed to be done and gave me options on how I wanted to proceed. He did attempt a more cost friendly solution first, which turned out to fix the issue just fine, and saved me a good amount of money on this repair. His honesty is greatly appreciated.