J.J. Smith Heating & Cooling

My ac broke down during a string of 95 degree days. I stoped by the office and showed pictures of my unit. They gave me several options and prices. I decided on the size and unit I wanted. The salesmen came by my home, confirmed the price quoted was correct. He also dropped off a temporary unit so I could sleep in comfort. The next morning the crew showed up and did a great job. After the job was completed and they were paid in full I had a small problem. They came right out and fixed the issue. Great job JJ and thank you.

Not very pleased with the level of service from this place. I'll give them two stars if only for a quick response time for sending out an individual to speak with me when we were having issues with our AC...After that everything went downhill. It started with the sales representative forgetting that we had an appointment. I had to call him, and remind him we were supposed to meet. Then once he was at my house, and I showed him my systems he proceeded to tell me that my system that had been running for almost 20 years was a 'Lemon' and that I should get it all replaced. I don't know, maybe he doesn't know what it means to call something a lemon...Anyway, after all that he never even called back or sent an email with a quote for work to be done! Luckily there are several good HVAC outfits in the area. To be sure JJ Smith lost my business or any future business from me due to this experience.

A/C went out yesterday, called them in the morning and they were 1/2 hour later. Had to order a fan because it was seized up, not something they stock on a 10+ year old unit. Said if we get lucky could be that evening but most likely the next day. Somehow got the part way quicker than expected and had us up and running less than 5 hours after I called. Great people and great job!