J.J. Smith Heating & Cooling

It was 7 P.M. on a very cold Saturday evening when the 5 year old furnace would only cycle on and off. Couldn't get the room temp over 65 degrees. Our usual HVAC guys said Monday was the earliest for an appointment. JJ Smith had a guy onsite in 30 minutes and the system running in 45 minutes. Fixed enough so replacement parts could be installed in a few days. Prompt, friendly and knowledgeable service at reasonable prices! Service: Heating system repair

Not very pleased with the level of service from this place. I'll give them two stars if only for a quick response time for sending out an individual to speak with me when we were having issues with our AC...After that everything went downhill. It started with the sales representative forgetting that we had an appointment. I had to call him, and remind him we were supposed to meet. Then once he was at my house, and I showed him my systems he proceeded to tell me that my system that had been running for almost 20 years was a 'Lemon' and that I should get it all replaced. I don't know, maybe he doesn't know what it means to call something a lemon...Anyway, after all that he never even called back or sent an email with a quote for work to be done! Luckily there are several good HVAC outfits in the area. To be sure JJ Smith lost my business or any future business from me due to this experience.

This is the 2nd time I have used J.J. Smith, and I have no hesitation in giving them 5 stars. Service technician, Chris, is just finishing up, and once again I am very happy with his knowledge, thoroughness and professional manner. Also impressed with Julie who answered my call this morning and was able to get service scheduled for my faulty AC on this very hot day after the 4th of July! I am removing all of those other service company stickers from my unit and will only use J.J. Smith going forward!