Gem City Home Improvements

My mother didn't recall who repaired 4 foundation leaks over 25 years ago. I called several waterproofing businesses including Gem City leaving messages. Tony called back informing me they had done the original work and my two minor leaks were covered by a lifetime warranty. Tony arrived on time to assess the issues. He explained the newer sealant materials would effectively seal deeper into the foundation blocks and the repairs were covered 100% by warranty. Two servicemen came out and injected sealant materials efficiently and effectively. They laid out drop cloths and cleaned up when the job was done. No charges, no service call fees, just a job well done. After two months, the new sealant has eliminated the leaks. I recommend this business.

I was really had a great feeling when the manager came to my salon and did a walk through.. upon leaving he saw that I was busy and told me to come to the shop so that we could go over some options. He told me that he was leaving the shop @5 pm the next day and to ask for him.. I didn't have time the next day and I was about to go on vacation so I waited a couple of weeks.. I went and he opened the door. I gave him a friendly greeting and said you don't remember me do you.. ? He said no. I let him know that I was the salon down the street and he had told me to come I so that he could go over some options. He cut me off and told me that he he didn't say that and would never tell anyone that .. he said that he would type up an estimate and send it to me.. so I'm still trying to get him to remember me I said nooo you told me.. and he went off and said look I don't want to do any business with you... That's the type of day I'm having so just go! I was shocked but I don't try to force m

Do not waste your time, go with another company! Tony kept me waiting outside of a house I am under contract to purchase for almost 2 hours waiting for him to show up to inspect. When he finally arrived, he had not checked in with the realtor to gain access codes for the house and couldn't get in to inspect the basement. He told me he had other things to do and was very busy and didn't have time to wait 5 minutes to sort it out even though I had waited almost 2 hours for him to arrive. Once we gained entrance to the house he spent less than 5 minutes in the basement before telling me it needed almost $7,000 to address water issues. I attempted to ask questions, but again he didn't have a lot of time for me. I requested that he write up his findings for me with an estimate to provide to the seller and he refused, saying he doesn't write up reports. He wrote down a quote of $6800 on the back of his business card and said they can call him with questions. Well, when of course they did hav