Gem City Home Improvements

My mother had set up an appointment for an estimate. We waited there for over an hour, with no communication from the business. The man showed up 5 minutes after the hour timeframe. He begrudgingly put on his mask after he saw that we had ours on. Rather than apologizing for his tardiness, he chalked it up to “it’s raining”. As my mom and the contractor went down to the basement, she offered to show him pictures of the flooding that happens when it rains. He immediately responded with “oh I don’t need to see that”. He jumped into explaining what they would do to the basement, and I heard my mom asking questions to try to understand our options. He responded with “Oh you don’t have any options besides that”. As my mom tried to ask another question, he replied with “Well if you would let me finish what I was saying...” and “YOU called ME. We are good with what we do. Do you want to listen, or will you keep interrupting me?”. He was completely rude and unprofessional and made us feel disr

Couldn't be happier! You need to get with Ned, Sales Rep and his team with George as the crew leader! Replaced our old roof beautifully! Honest, quick time, excellent work, excellent customer relations!!! They went above and beyond and stuck to the quoted price, cleaned up everything afterwards, so you couldn't even tell they were here! Would highly recommend them!! Service: Roof installation

I tried to call this company many times and couldn't get anyone on the phone so I just went there. When I got there they took my number and said someone will call me. The owner did and came to my house to look at it. Then he said he will call me with a estimated amount in a couple of days to do the work. I did not here from him in a week so I call him and he said he will call me. Well another week went by still haven't heard from him so I call him once again and he tells me that he will call. Long story short this happened at least 4 times in the month of September that I called him and he told me the same thing. I gave up and to this day I have not heard from him and this is November.