Gem City Home Improvements

Couldn't be happier! You need to get with Ned, Sales Rep and his team with George as the crew leader! Replaced our old roof beautifully! Honest, quick time, excellent work, excellent customer relations!!! They went above and beyond and stuck to the quoted price, cleaned up everything afterwards, so you couldn't even tell they were here! Would highly recommend them!! Service: Roof installation

My mother had set up an appointment for an estimate. We waited there for over an hour, with no communication from the business. The man showed up 5 minutes after the hour timeframe. He begrudgingly put on his mask after he saw that we had ours on. Rather than apologizing for his tardiness, he chalked it up to “it’s raining”. As my mom and the contractor went down to the basement, she offered to show him pictures of the flooding that happens when it rains. He immediately responded with “oh I don’t need to see that”. He jumped into explaining what they would do to the basement, and I heard my mom asking questions to try to understand our options. He responded with “Oh you don’t have any options besides that”. As my mom tried to ask another question, he replied with “Well if you would let me finish what I was saying...” and “YOU called ME. We are good with what we do. Do you want to listen, or will you keep interrupting me?”. He was completely rude and unprofessional and made us feel disr

My mother didn't recall who repaired 4 foundation leaks over 25 years ago. I called several waterproofing businesses including Gem City leaving messages. Tony called back informing me they had done the original work and my two minor leaks were covered by a lifetime warranty. Tony arrived on time to assess the issues. He explained the newer sealant materials would effectively seal deeper into the foundation blocks and the repairs were covered 100% by warranty. Two servicemen came out and injected sealant materials efficiently and effectively. They laid out drop cloths and cleaned up when the job was done. No charges, no service call fees, just a job well done. After two months, the new sealant has eliminated the leaks. I recommend this business.