Mr. Rooter Plumbing of Cleveland

When I had a sudden and severe plumbing problem, I called them and they came out the same day, at a time that was convenient for me. They kept me informed with a call before arrival which allowed me plenty of time to leave work and get home. Steve was first on scene. The hydro truck came that night and they got it cleared out so the immediate need was met. Steve "held my hand" through the process of reviewing all of the plumbing issues. He gave me the possible scenarios that we had yet to confirm. I would need to replace my stack and the main sewer line (it was able to be relined, aka "trenchless"). It was all so overwhelming. The work needed took three whole days over the span of about a week. My team was great. I was never without working plumbing (a promise they made me at the start). Steve and Chris did the plumbing and another team (Matt and James) did the liner. Vince walked me through the numbers, the financing and answered all of my questions. Each step of the way, everyone I t

I had a bad, BAD clog in my kitchen drain. Mr. Rooter’s plumber showed up within the window of time promised with the dispatcher’s call ahead to let me know when he’d be here. Marcus came in and was extremely courteous. He diagnosed the clog by running the water to find the clog wasn’t very far out. He gave me two options of snaking the drain to break up the clog with a 30 day warranty or snaking and jetting which would offer me a one year warranty on the drain clog and really send the broken up clog all the way out of my drains. He gave me the pricing options and being the holidays, I chose to snake the drain now and have them back to jet my drains next summer. I’ve been in my house for over 25 years and have never had them jetted. The snake definitely hit and went through the clog. Marcus ran the snake through again and you could hear more of the clog break up. He filled the sink and running the water he flushed out the drain. He cleaned up everything with a special Microban cleaner

Needed 2 toilets, shower, and 2 outside spigots fixed and they responded and were able to come out quickly. Carl was friendly, professional, and thorough with all the work. Even gave us a 10% discount. Highly recommended! Services: Toilet repair, Plumbing leak detection, Outdoor plumbing system repair