Roto-Rooter Plumbing & Water Cleanup

I had been having issues with slow draining pipes and I had another company out and I wasn't really happy with their customer service. But they told me it was the main drain that was clogged. Because I am financially tight right now I thought I would rent a snake and do it myself. After a few hours of frustration I thought I was OK but the drains were still clogged. So I called Roto-Rooter in Akron and they set me up with a free service call to diagnose the issue that same afternoon. AJ arrived earlier than the original time they had scheduled with me in the morning and with a smile on his face. I have to big dogs and I warned him that they were hyper and just wanted attention, and he treated them nicer than any service person who has been in my home. I explained to him all the troubles I have been having and the things I tried on my own and what I thought it may be based on the small amount of research I did and he was polite and said that with the different issues going on it

My 86 year old grandmother paid $5,000 to have a 150 foot section of downspout pipe that goes to the street replaced. We had a technician out initially to try and snake the drain. The tech worked for 20 minutes with a hydro jet and decided that the pipe was broken underground. They charged $500 for a 20 minute service. He then told us that another tech would be out the following day to run a camera and locator through the pipe to decide what further action needed to be taken. That tech was there for another 20 minutes and did nothing but right a quote for having the pipe replaced. He initially told us that it would cost $3,900 dollars, he then spoke on the phone with a supervisor who told us that it would cost an additional $4,500 to have it fixed. So that’s how we got to $5,000. We were told they would call the day before before they came to do the work which they did not. They did the work in 1 day. It wasn’t a small job, but hardly worth $5,000. They left a huge mess of boulders,

I had an emergency at my home with a couple of drains backed up. I didn't know what to expect about how the issues would be addressed. Roto Rooter sent a plumber on the same day that I called, and he addressed both drains quickly. I worried that the second drain might be a big ordeal, but the plumber was able to snake it without changing the price he'd already quoted for the first drain. One of the drains was a floor drain, and it finally has a proper cover on it, as it has needed for a while. I'm very happy with my service.