W.F. Hann and Sons

Great work, bad customer service. Called during winter time for a cleaning and was told that my program was expired (which is fine) was told that I would be called in late spring for a cleaning for summer, even after i asked if i should be the one calling in. Called today to be told that they can't schedule unless I pay for the whole package right now and they aren't scheduling until August. I have been using this company for years and had a whole new system installed 7 years ago, would have been nice to be told that their whole system has been changed instead of trusting what I was told in the winter time.

I am improving my review from December 2021 because this organization has been much better attending to our commercial HVAC issues The last few weeks. They have installed two central humidifiers to properly humidify my piano store in Beachwood. They also perform routine maintenance for us since 2017.

I called in to make an appointment and spoke to Donna, what a wonderful and pleasant person. Donna took the time to schedule when it was convenient for me.Gabe came out because my tub drain was draining slow. He was professional, personable and polite. He cleared the drain and cleaned up after himself, it looks cleaner than before he came out. Gabe explained everything to me and made suggestions on maintaining the drain Service: Drain cleaning