MP Plumbing Co.

I had an appointment for a “drain specialist” to come over to our home today about 12:30pm. I knew that he would call on his way. What I was NOT told was that if I missed that call, they would send the “drain specialist” to a different job and I would not receive service today. I have re-arranged my day to be home for this appointment and have been waiting for this man’s arrival. Only to find out, I now don’t have an appointment. They did offer me one tomorrow morning, no thank you. I find this policy… and the policy that wasn’t clearly communicated very unprofessional.

I had the plumber come out to repair my toilet. The plumber worked on it and when he left he said “it’s fixed, I flushed it 5 times”. I said great! About half an hour later I went in and it wasn’t fixed at all - it was exactly as it was before. I called the company and the woman who answered the phone, who was not at all sympathetic, said that because he mentioned they might need a part as he came into the house (before he had even seen the toilet) they can’t be held responsible. I repeated that he said it was fixed when he left and it wasn’t. She didn’t care as he said as he entered it might need a part. I really feel that I was ripped off. But luckily there are many good plumbing companies in this area and I’ll never have to use this one again! Service: Toilet repair

If I could give them zero stars I would, very unprofessional and a waste of time. I contacted this company in hopes to get a water heater fixed for my business, The first lady that I interacted with was super friendly and easy to work with. However I was then called by Mike one of there "Estimate guys" and he had an attitude while on the phone with me. He then asked me to send him all these different pictures and I was told he would send me an estimate asap.. 3 days later (Yes.. it took 3 days) I got a very unprofessional email from Mike Hiefield who represents MP Plumbing btw... with a short email stating "We are going to pass on this one" .... That was all I got in that email, zero explanation, zero reasonings, NOTHING! So not only did they waste my time but they took 3 days for them to simply reply with a "NO".. I manage a business as well and I would never waste a customers time nonetheless be so unprofessional. MP Plumbing Co - Please retrain your employees to know how to properly