Drain Away Rooter

From the time I called to the time my problem was fixed, I had excellent customer service. I was able to get a same-day appointment, which nobody else I had called was able to offer, at least not without after-hour fees. Additionally, Jake who came to fix the problem was wonderful! He was informative every step of the way, helped me to understand my options, and went above and beyond to explain the entire process. Finally, the cost for services was very reasonable at a fraction of the cost other companies would be charging. I highly recommend them!

We had our sewage pump go out on a weekend, thus no usable of toilets or water going down the drains. This company made time for us on a Sunday to assess the issue and also helped us fix a very complicated pump failure. They sent out Troy a very knowledgeable pump drainage man who also guided us on what we needed to do to get our home up and running asap. On a Monday, they changed the schedule around to fit in our urgent matter! Kyle was also very nice and helpful on the phone and aided in our scheduling! We will be using them again!!

If I could give this company zero stars I would. I have been a property owner for nearly 30 years and own multiple residential and commercial properties. I would put the experience we had with this company in the top 3 worst experiences I have ever had with a contractor in all that time. The worst part is that the work itself was adequate. Not amazing but adequate. The problem is the management and contractors. They were rude, bullying, intentionally misleading. I wouldn't recommend this company to anyone under any circumstance. I can't believe they are in business with the way they behave. Call Environmental Works, Reynolds Sewers or ANYONE ELSE if you need plumbing and sewer services. Service: Sewer cleaning