Rose City Heating & Air

We just had AC added to our home. It could not have gone more smoothly. Jeff Pangborn came out and quoted the job, and was very thorough and professional. The quote, which was reasonable, was essentially the same as another company, but we went with Rose City based on a recommendation from friends. We're very glad we did. The installation team was excellent. They were on time, communicated well, and they worked independently all day, so we could continue working our remote jobs, undisturbed. And best of all, there were no surprises! A couple of the other companies from whom we received higher quotes, definitely seemed to "pad" their quotes - one citing potential installation issues, and the other itemized things such as the electrical installation and thermostat, which were much higher. The Rose City quote was all-inclusive, and Jeff didn't try to upsell us on anything. And since he's the owner, we trusted that it was accurate and there would be no hidden costs, which there were not. I

I had a whole new split / ductless system installed by Rose City Heating and Air. From the moment I met every member of this fine team, I was immediately impressed. They were so polite, courteous and professional. The team; Justin (project leader), Chris, Cole, Steve and Sterling from day one were very empathetic to my daily schedule in my residence and made sure I was comfortable and went out of their way to make adjustments to my schedule. I could not believe how clean they were with the project. I honestly feel my house was cleaner when they left than before they arrived. This was a 6 1/2 day project that required extensive work with a full overhaul of my heating and air system. I now have the Mitsubishi system that I am beyond amazed with it's capabilities. My energy bill has dropped like a rock, the house is so comfortable 24/7 now and I can't even here the system running. These were an amazing group of guys who I would highly recommend. I have had a lot of projects throug

"We did everything right." You can be the judge of that. Here's the story: After my heat was out for five days in early January, Columbia Heating came and fixed the pilot light. Three days later, an estimator from Rose City Heating came to give my landlord a quote. When he left, the pilot light (which had been recently fixed) was no longer working. I had no luck fixing it myself. A Rose City Heating repair person (named Paul) came that night and didn't look at the pilot light. He came to give me a space heater. I was then without heat for another several days of winter, and I was told to block out 8-11am plus 4-6 hours for installation of a new unit. That was rescheduled, I believe it was the same day, to closer to noon. When they arrived, I asked: can you first check to see if you can fix the pilot light? Repairperson Paul (who was doing the installation) said "that's not what the landlord authorized." Even though, when I spoke to the Landlord the next day, he said "did they even try