Superior Roofing

My willingness to participate in this survey and give feedback about this company, the work they completed and the quality of work that was done, is telling of how I feel about the experience. From the onset, when Chris came to my residence to evaluate the work that was needed I felt no pressure, I felt I was dealing with a person with integrity. I found the information clean, clear and to the point. No sales pitches or roundabout talk. Another company came to bid for the job and my experience with Chris was clearly the decision maker. The bid was fantastic and negotiation was fair without fluff talk. It was clean and clear. As a result of circumstances I had to delay the project by several months. Again, when speaking with Chris on the phone, several times, to explain circumstances for delaying the start of the job, I felt no pressure only support and empathy for my situation....The cost of the project did not increase as a result of the months delay. I was pleased. Then

Winter is coming....Do Not use Superior..... As a contractor, it is critical that I use companies that I can trust. I can no longer trust Superior Roofing. Superior installed new roofing on my customer's garage. 1) when the crew arrived, they needed to increase the cost by 25% due to estimating error. 2) After promptly paying my bill on May 6, 2022, I returned to the customer's home and the roof had significant leaking. Call #1 to Superior was not returned. Call #2 was not returned. On Call #3 I reached office person who scheduled a time to send out a technician, but no date/time. Weeks later, I was alerted out of the blue that a tech would be stopping by that day. He did not show up. On call #4, I tried to find out what had happened and received an excuse with a promise to send them back out but without a time/date. Then I received a call (again, out of the blue) from the technician that he was onsite. He identified the problem, but couldn't fix until the next week. He didn't show.

My 2-3 day roof installation turned into a 4 week nightmare. While installing the roof they cracked one of my skylights then tried to upsell me on the other one that wasn't damaged. They tore up the sheetrock around both skylights then "fixed" it with packing tape. Scratched up the siding on my house then tried 2 times to "clean" it which made it worse with splotches everywhere. To get them to repair the sheetrock AND the siding was a constant fight. Sam (the owner) kept trying to tell me it all looked fine. Before they even started I told them I needed to be notified BEFORE they did anything that increased the cost of the estimate. They did not, then added an extra $100 to the bill for "damaged wood". I understand issues can arise, but a professional company will take responsibility and not make the customer fight for what's right. This was a neighborhood company that had good reviews so I thought I'd picked well. Beware. Update: The response to this review from the owner is indicat