One Hour Heating & Air Conditioning

I have been subscribed to the ongoing maintenance plan with One Hour for several years. They setup an appointment every 6 months to clean and maintain your A/C unit(s). If you have not been on such a plan before, I highly recommend it. In our area, your highest electricity use is almost certainly your A/C (during the summer here in Charleston, SC: my A/C is consistently between 55% and 70% of my electricity usage). Having regular maintenance helps reduce those costs as well as reducing/preventing downtime and repair costs. The technicians are always very courteous and friendly. It appears that One Hour makes an unusual effort to provide ongoing training for the folks that service your equipment. The technicians who arrive to provide maintenance usually have a comparatively narrow window of time (2 hours is the widest range that I can recall). And even though they clearly must have time constraints, they have always been gracious to discuss every little concern I may have had. I have fo

The sales man (Brian) convinced us that we needed our ducts cleaned. The technicians said “only a bit of dust came out”. Either the One Hour Heating and Air sales man was dishonest or the One Hour Heating and Air technicians were ineffective. Additionally, the technician did not stand on the beams in the attic and instead smashed a hole in our ceiling so we have that to deal with. Essentially, we paid $1000 for an unclear reason/result, which resulted in a hole in our ceiling, our wall paint being ruined, our house smelling bad, and dirt and debris scattered about. 10/10 do not recommend. Update: One Hour Heating and Air did pay for the majority of the costs to repair the drywall, however my sentiments about the duct cleaning remain unchanged. Service: HVAC duct & vent cleaning

Shawn is the best. He gets the job done fast and keeps me up to date on my services. I only use this service and keep a very affordable service agreement because I trust him. -->>Two months later for another call and he is still the greatest about service. He is punctual and attentive to the customer. He's keeping us cool this hot July 4th holiday.