Guy Roofing - Spartanburg

I unfortunately decided to hire Guy Roofing to do a relatively minor repair on my roof because some nail pops were causing a leak into my laundry room. The salesperson who came out was nice and responsive. I don't have any complaints about him personally. However, his entire pitch was about how Guy Roofing charges more because they have great service, never have any BBB complaints, all of their contractors go through mandatory training hours, etc. He said they charge a premium because (they claim) they have a premium service. I had responsiveness issues from other roofers and I needed the job done quickly, so I was fine paying a premium if I was going to get a premium service. I hired Guy Roofing for $1900 when other companies quoted around $1100. When the 2 guys came out to do the repair, they were nice enough, but they smoked cigarettes the entire time they did the job, so I had to keep my windows closed to keep the smoke out of my house. That would have been bad enough if they actu

They made a small leak worse which caused damage to the inside of the home. You can see the discoloration damage in the second photo. It also caused rippling on the ceiling that can't be fixed unless the ceiling is replaced. They tried to tell us that the rippling was there prior to their work on our roof but I know it was not because I just finished painting the ceiling and spent a long time looking at it. Third photo was what it looked like before they came. Service: Roof repair

Scheduled an appointment online today. I had to drive 50 miles to get there and they did not show. Called after 40 minutes and someone said they needed more information. Also said they had called. Funny thing, there were no recent calls on my phone. They had already asked many questions online. Probably felt the job was too small. I mean what difference does it make if you are coming to estimate storm damage? Only listed one of the rentals online. What they thought was a 1500 square foot job was actually over 10,000 square feet. When you disrespect the value of time, you will never get their jobs.