Hospitality Heating and Air Conditioning

I called to get a diagnosis when our HVAC wasn't working. They had a special for only $39.00. The service tech was on time and everyone kept in constant communication. Unfortunately our whole system did need to be replaced, which we kind of thought was going to be the outcome as it was old. The project manager came the same day within a few hours and quoted us a price. He got us all set up with financing and had us scheduled for Friday of the same week. The next day they called to bump us up the Wednesday because the temperature was about to drop and they didn't want us to be without heat all week. Wednesday they came a little late in the afternoon due to some issues that had in the previous job, but stayed until the unit was in and we had working heat. There was a few things they had to finish up but said they would be out by Friday to get it all done. Thursday afternoon they were back at it and completed everything. Everyone we came into contact was very professional and ext

After several expensive quotes from other companies for new heating and air systems and things we didn't need, Jamie from Hospitality Heating and Air came and actually fixed our system for a very reasonable price. He was the only person who made an effort to repair and not just sell expensive equipment, and he said that we don't need a new system quite yet. After a few weeks of our house being cold, it is now very comfortable and we are thrilled. We now have time to save towards a new system and when we need it, we know exactly who to call! We were very pleased with his professionalism, knowledge, and customer service. Service: Heating system repair

Absolutely awful company. Technician was rude and uncooperative. Lied about what our warranty covered until presented the actual contract, never bothered powering our unit on and off, or troubleshooting of any kind. We asked for a different technician to come out and to speak to management, this was two weeks ago. Nothing has happened. We have called every day and been told Gypsy would call us the following day on number occasions. We are still waiting. We asked to speak to the owner and were told that was impossible and that he never comes in. The company then told our warranty company that the work had been completed and closed out the ticket. This is all while we have called every day trying to make progress. We have had the ticker reopened and are still waiting. We have reported them to the BBB but save yourself the headache and use any other company but them. Service: A/C system repair