Southern Heating & Air Conditioning

Absolutely horrible company! I am currently 9 days without AC. Southern Air Tech diagnosed last Tuesday and since that day I have been told over and over that we are waiting on a "special order" for the part (fan motor and module). Many many VMs with no response from them. Lastly Friday, was told "100%" I would be up and running by the end of the day. Waited all day, no show, no call. My Warranty company got them on Saturday when they didn't answer my calls, and was told that they "special order" part did not come in and it wasn't there fault. Finally came out yesterday to install the "special order" part (which the tech told me while he was here that he had just picked up at a local supplier, oops they forgot to get him in on the lie) and ended up needed a wheel also after he took the unit apart, but it was too late in the day to get one. Received a call from their secretary this morning reciting the same lie she has told me over and over that my special order part was arriving

I had two technicians to bring a brand new unit Daniel and AJ, I think giving you guys a five star rating sucks. Because you deserve 100% rating,it was fixed in no time at all the technicians were both absolutely friendly and awesome. they did an incredibly great job and cleaned up everything perfectly when they were done, I would absolutely recommend this company to anybody. Every single person I dealt with was absolutely amazing, I thank God I finally found a good company that did not try to screw me

Several years ago I had a “clicking sound” at AC startup from the outside unit. Found that a bearing was going bad in the compressor. Decided to have the AC/gas heat preemptively quoted with multiple suppliers, in multiple brands/at three price points (basic/mid range/ and high). Next I added a “hard start” capacitor to the existing single stage system. Lastly, this year I let them do the yearly maintenance on the old system. THREE THINGS THAT MAKE SOUTHERN HEAT DIFFERENT THAN THE REST: #1. They were the only ones not determined to sell me an HVAC system right then and there, on the spot, that day. They said let it run. “It might run 2 months. Might run 20 more years with that bad bearing.” #2 they maintenance guy said the hard start capacitor, over the long haul, adds to the life of the unit. Something I had researched already but he confirmed. #3 he spent over an hour cleaning and checking the system and didn’t “UP SELL” me a thing. Used my 5”x20”x20” spare filter to replace the exis