Southern Heating & Air Conditioning

I had two technicians to bring a brand new unit Daniel and AJ, I think giving you guys a five star rating sucks. Because you deserve 100% rating,it was fixed in no time at all the technicians were both absolutely friendly and awesome. they did an incredibly great job and cleaned up everything perfectly when they were done, I would absolutely recommend this company to anybody. Every single person I dealt with was absolutely amazing, I thank God I finally found a good company that did not try to screw me

Absolutely horrible company! I am currently 9 days without AC. Southern Air Tech diagnosed last Tuesday and since that day I have been told over and over that we are waiting on a "special order" for the part (fan motor and module). Many many VMs with no response from them. Lastly Friday, was told "100%" I would be up and running by the end of the day. Waited all day, no show, no call. My Warranty company got them on Saturday when they didn't answer my calls, and was told that they "special order" part did not come in and it wasn't there fault. Finally came out yesterday to install the "special order" part (which the tech told me while he was here that he had just picked up at a local supplier, oops they forgot to get him in on the lie) and ended up needed a wheel also after he took the unit apart, but it was too late in the day to get one. Received a call from their secretary this morning reciting the same lie she has told me over and over that my special order part was arriving

Terrible customer service. We had an appointment for Christopher to show up between 2 and 3. We waited until 3:45 when we called to see where he was. We were given a half hearted apology from John telling us he was stuck on a call. I asked why we were not given a courtesy call informing us that he would be late? Of course there was no answer just another I'm sorry. John was then informed to tell Christopher not to come out to the house. Why would we want a company who cannot bother to call when they're running late to put in an unit?