Benchmark Electric, LLC

i was attempting to get a generac generator fixed and called benchmark. I live about an hour from the location and they sent a gentleman out to check it out. He did some work and said it was fixed. The next day the generator would not start. They sent him back out. He didn't have an extender for his oil pressure guage so I went and borrowed one from a neighbor. He suggested I buy a new oil sensor and try to fix it. I went online and ordered the sensor and installed myself. No oil pressure. They sent someone else out and he called Generac and said I needed a new motor or generator. The generator had less than 100 hours on it. All is well until I receive a bill for $685. I called them and they returned the call. Said all charges were warranted. Would not apply to new motor or machine. I sent check. Very unsatisfield

David Richey responded to our request for a quote promptly and was thorough in discovering our needs in a generator. He provided the asked-for quote quickly and we scheduled the installation. Work began promptly and we were very pleased with the job. Our only hiccup was due to Mother Nature's interference with our scheduled plumbing connection. We truly want to thank David, Scott, Tracy, Debbie, Jake, and Jason for their hard work, attentiveness, responsiveness, and great teamwork in getting our job done. Yes, we highly recommend Benchmark Electric and will be using them again for our electrical needs.

The Benchmark tech showed up 20 minutes late (this was a 2:00 appointment, NOT a 2-3 hour window). He sat in his truck for 10-15 minutes after that, even after I waived him inside and said hello. He was not even aware of our main purpose for calling, which was to inspect the entire house electrical system, find the issues and give us an estimate on that as well as a backup generator. He said he was only aware of the generator estimate(?!) and said “you need a service call for that.” I said “THIS IS the service call for all of it and he argued that the svc call was only for the generator estimate. I said there was “no point in him being here at all then.” After the time spent on arranging all this, a very detailed email which their appointments lady received before calling me and she was looking at the entire request when failing to provide that info to the tech. On top of all this, the tech was still talking on his phone when he was supposed to be talking to me, while he wasted