Roy May Heating & Air

When I initially contacted them I gave specific details on what I needed "a Commercial Tech for my 15 tons Commercial unit" they sent a Residential Tech, they eventually sent a commercial tech. I asked what the Trip charges and Hourly charges was would be, and when the Tech finished they him another price. CAN BE TRUSTED...the TECH did a great job of solving my problem, and I appreciate him so much!!! Service: A/C system repair

First of all no one seems be answering their phone number. Secondly, the lady we spoke to on the phone was extremely condescending and rude. The technician who came to our home was speaking to all of us in a very condescending manner and left without giving any updates. This is the worse experience we’ve had with any company and is unacceptable. We will not be using their services and won’t recommend them to others either.

Our a/c unit stopped working around midnight so at 7am I called a well known company and set up an appt. They said the technician would call shortly to let us know when he was coming. Long story short 3 hours later no one contacted me and the people answering the phones at the call center said they still couldnt estimate how long it would be. I canceled with them and called Roy May Heating and A/C. Even though they weren’t open weekends they had a technician come anyways and mentioned multiple times before coming that it would be time and a half for labor which we said was fine. The technician said he would be here in an hour and he was. He had a mask ready on arrival which was reassuring. He was kind, quick and efficient. He explained the issue and replaced the capacitor. He was in an out in less than an hour so I will definitely be using their company for our hvac in the future. I definitely recommend them, especially to anyone who has been mistreated by a larger company that doesnt