Alden Air Conditioning & Heating, Inc.

I purchased a maintenance agreement and was not satisfied with the results.. They tried to upsale me on their first visit . With a start-up capacitor. Then they left the Cap of the service valves making a leak faiure during the FreezeGodzila. They did come out and made that good. This is a heat pump system. Then, I found out the electric heating element did not work. They never checked this on their Maintenance visit. Call for my other Maintenance inspection, and the nerer cameAfter 3 calls!!! This was 3 years ago. I hope they have improved.

Our A/C quit blowing cold and I suspected the culprit to be the capacitor for the outside unit. The folks here at Alden talked me through the problem and offered several solutions. Eventually, I took the capacitor to their shop where they checked it for free and determined that it was, in fact, bad. They sold me a replacement for a reasonable price and sent me out the door, but not before clearly explaining the wiring and even labeling the terminals for me. When I got home, I ran into a small issue and called them once again. They walked me through the resolution and made sure I was taken care of. This is how you earn repeat business. They placed me above profits. I am a customer for life after this experience. Thank you Alden!

I can not say enough good things about Alden Air. “The entire staff of Alden Air is very friendly, responsive, helpful and treats you like family". Especially techs Andrew & Chase all the way to Jennifer at the front desk and Roger the owner. I give 10 STARS! My techs Andrew and Chase explain the maintenance/upkeep my 22 year old unit has, always do what just needed to keep my work horse operating, no "extra" sales, and have never tried to sell me a new. They offer an very economical yearly maintenance program. I finally found a company who is truthful, honest and fair and values customer service! : ) Services: HVAC system maintenance, A/C system maintenance, A/C system repair, Heating system maintenance