DFW Electrical Service

Caused me problems by not showing or communicating. Everything was fine, they confirmed appointment then day before confirmed a 2 hour window. Day of never showed, never communicated, never answered phone, never returned the message i left asking if they were still coming. This caused me a little extra hardship because I'm a disabled vet and have daily schedule and therapy i was pulled away from as i waited all day hoping theyd come so i didnt have to interfere with a different day.

I recently had a similar unfavorable experience. I will agree with previous reviews, it is extremely difficult to reach someone at the office and they won't return messages. My technician cancelled by appointment through email at the time he was supposed to be at my house. He didn't attempt to call me, worse yet he didn't even attempt to show up at my house. Then the company lied to my warranty company, telling them they tried to reach me by phone and text several times without me replying. Total waste of my and my wife's time taking time away from our busy work schedule to be waiting for the technician. I will be sure never to use this company in the future.

I made an appt through First American Home Warranty for installation of a new outdoor outlet. i was unaware that I would be charged a service fee as the contractor who came out stated that installing a new outlet was not covered in my warranty. He said he would report back that I was unaware and that I shouldn't be charged anything. First American said the report they received shows that a diagnostic was performed and that was definitely not the case. Now I have a $75 service fee that I have to supposedly pay even though the contractor did nothing.