Britton Service Group

Britton replaced two HVAC systems in our house. My experience was great throughout the whole process and this is a company I would wholeheartedly refer to my grandmother. From what I can tell, they offered me high-quality products to a fair price (about 20-30% less expensive than most other offers that I got) and every interaction I had with them felt very sincere and transparent. There were a few things that stood out to me (the first five in random order with the most important in the end): 1/ Responsiveness: Jon was super responsive. I've been sending him a ton of questions throughout the process and it never took more than a few hours (usually less) to respond. 2/ Customer service: When it came to payment, I somewhat misunderstood the process (note to myself - debit cards incur the same charges as credit cards for business payment transactions ;) ) While it was my mistake for not having listened properly and for not having an account at a local bank here in Austin, Jon went out of

I want to start off by saying that my experience with Britton has been excellent. I submitted a question during the weekend not expecting to hear anything until the following business day but instead within an hour John called me personally to address my question and get me set up with the soonest appointment they had available. John also was the technician who came by my house and checked my system. I was very impressed with his patience while I explained my concerns with my current HVAC system and how he took the time to explain the options available to me as well as getting me an estimated quote within a few minutes. Services: HVAC system maintenance, A/C system maintenance

Could not get to my computer to write this review fast enough, and this honestly may be the first time I've ever done this. I cannot say enough good things about Jon Britton, and his crew of professionals. At every level of this group from the scheduler/dispatcher to the installer everyone was delightful to deal with. I just had an entire new system installed after they had been servicing my old system for years...it was finally time. His guys were on time, did fantastic work, cleaned up after themselves, and answered all the questions I had. Jon too went above and beyond when the unit that we had originally decided on was on back order. We were still able to hit our original install date, and he even offered to install an upgraded system at the price we originally agreed upon to ensure that the job was done in a timely manner. He did not have to do that, and just goes to show how committed he is to his customer, and keeping his word. If you are in the market for a new system, or are w