Reliant Plumbing of Austin

Mack came to my house earlier than expected and was very professional and patient with me and my questions as I did not know a lot about plumbing. He took the time to explain what would be needed to be fixed and itemized each part along with price so I was able to get a clear idea of what to expect. I am impressed and as a customer, I’m not easily impressed as I do not trust people coming to my house when I need repairs but he was sincere and kind and again professsional.

Don came out to our house to provide an another opinion an issue on with our water pressure. Don was professional, knowledgeable, and informative. He provided detailed explanations, was straightforward with me about my options, and provided me with options on what we could do. He was also very friendly. I am pleased with the service Don provided.

I will start by saying this was one of the worst service experiences I have had with any business in any industry. Here's what happened: My toilet was suddenly not flushing well this week. After clearing a few separate clogs with a plunger, I decided there must be a blockage and called Reliant to check it out. They scheduled service the very next day and a tech arrived on time. After running a camera through the sink (not the toilet), the tech informed me that I have valleys in the pipes running under my foundation. He explained these valleys cause standing water that disrupt the proper functioning of the plumbing system, and concluded that this was the most likely root cause of my flushing issue. When I asked if he should also check the toilet before recommending that I let Reliant dig under my house to address the valleys, he briefly acknowledged that I could have him snake ($500) or pull the toilet ($1,200) before explaining that if I didn't address the valleys quickly, the problem