Appliance & Air Care Experts

We had our unit slowly going out over the past couple of weeks. I came across their website on a Google search and gave them a call. They had the most reasonable fee for them to do the initial inspection to see what was wrong. After further review, I needed a brand new unit. Chris told me what kind of unit I needed and showed me the problems. I told him I was going to call a couple other places to compare prices and do my due diligence. He encouraged that. I talked to a lot of other companies for 2 weeks and Chris answered any questions I had during that time. After getting multiple quotes, the quote they gave me was very fair and I decided to go with them. Chris’ honesty and helpfulness was the number 1 reason I went with them. They installed my unit 12 hours after I gave them the green light to do the job. I am very pleased.

Chris came out on short notice and was very nice and knowledgeable. We were able to schedule service for next day. Service: HVAC system repair

EDIT: I upped my rating because Bill called me to apologize after reading my review. He ended up refunding the service fee AND reimbursing me for the hotel stay. That wasn't my goal when I wrote the review, but, still, I was very pleasantly surprised that this business would go out of their way to take accountability for their actions. Because of this, I'd be willing to give them another chance should the need arise in the future. I originally called Appliance & Air Care Experts to help with a failing A/C system. My A/C would go out for 6-10 hours at a time and then come back on. The indoor temps would get to a miserable 89 degrees or so, then drop down when the system kicked back on. It’s only a 6-year-old unit, so I knew something had to be wrong. The tech came out, quickly looked at my system from the inside, checked the temp of the vents, and told me that nothing was wrong and my system was doing all it could do. He suggested that it was probably an insulation issue, which didn’t m