Cold Factor Heating & Air Services

I had an issue with my AC a year ago during June in Texas. I called about 4 AC companies because I was desperate for someone to get it fixed quickly. Cold Factor was the first to get back in touch with me so I got them out. They showed up promptly, their technicians are all professional and friendly, and their customer service is excellent. Flash forward to now, I had them come out for a different issue, but they again were prompt and helpful. The technician Jason was professional, friendly, and helpful. I just had to have a part fixed under warranty which luckily was a quick resolution, but he was prepared to provide temporary remedies while we waited for warranty parts since we have small children and a pregnant wife in the home. Luckily it wasn’t necessary but I appreciated his thoughtfulness. I also like that their system sends you a text when the technician is on the way, along with a personal profile so we know who expect is coming into our home. Definitely recommend them!

Cold Factor has always done an amazing job. Cory was our tech for this visit. He showed up timely and was quick and efficient. He was very knowledgeable and gave me tips on how to better cool my home. I highly recommend them!

I was initially hesitant to try a new HVAC company, but after my incredible experience with Cold Factor Heating & Air Service, I'm convinced that trustworthy companies do exist. The prices are reasonable, and their dedication to top-notch customer service was evident. It's clear that their priority is ensuring customer satisfaction. I'm thoroughly impressed and without a doubt, I'll be a loyal customer for years to come.