A-US Air Conditioning of Texas

I am a customer of Am. Home Shield. My gas furnace was making noise so I opened a ticket a few weeks ago. Am. Home Shield sent a tech from A US Air Conditioning to look at it. They took off the cover on the furnace in the closet and let it warm up, but it did not kick on. The tech made one adjustment then told me that there was too much dust in the 18-year-old unit caused by lack of maintenance and that I would not be covered by my contract. He said to call their sales department about repa

These guys are gold standard of worst possible customer service in any industry in any country. I gave them one start which you should take it as negative one star. My home warranty company picked them to fix AC issue. It took them 3 days to get to the house, another 3 days to provide report back to hoem warranty company and after that when I kept calling asking to understand out of pocket cost, repairs and warranty and schedule the work, their dispatchers kept forwarding my call to installation department. I called 15 times in 2 days, left voicemail to different people, had to spend hours of my time between home warranty company and thes folks. I wonder how these people are in business. don't only stay away from them but spread awareness to others and get this business shut down. They are disgrace to customers!

I have been without A/C downstairs for almost two weeks. American Home Shield is awaiting “paperwork” to approve repairs from A US Air. There is zero urgency on the part of A US Air and the person I finally got on the phone after three attempts and 20-30 minute wait times each attempt, was rude and not helpful at all telling me to take it up with my warranty company. I had already done so and was told the hold up is A US Air not submitting the paperwork required to authorize repairs. It is 109• and now my upstairs unit is limping along trying to cool the hot air rising for two weeks! Would NOT recommend this business! Service: A/C system repair