Weeks Service Company

Edited to add: The response from Weeks does not address the poor communication at all, which is the primary subject of my complaint. Had Weeks just said, “The appointment window is from 8 to 1,” I would have been fine and worked around that. But because employees told me differently, and then denied it and tried to gaslight me, that is the problem. Further, I did call to speak to Melanie and left a voicemail. Not surprisingly, I never received a return phone call. I can't speak to the quality of service but I can speak to the poor communication that meant I didn't even use Weeks. I scheduled an appointment for a tuneup online. The window was 8 am to 1 pm. It's a HUGE time window, but Weeks told me I could call the morning of to get a narrower time frame. So I did; I called around 7:30 am and spoke with Faith, who said my tech would arrive at 12 pm. Great, I thought, so I went to run errands. I got a call at 10:33 am from the tech. He was at my house, an hour and a half early. I informe

I wanted a new thermostat installed that could be powered from the air handling unit circuit board. The service technician, Lynn M first confirmed that the existing thermostat wiring had enough conductors and that the proper wire pair was a contiguous circuit with no damage. Simple wiring connection change in the air handling unit circuit board and he was able to install a new programmable thermostat designed to be powered externally with batteries as a backup. He even did the initial setup of the new thermostat. I've been using Weeks Service Company for over 25 years and have never been disappointed. Great people and a great company. John Gietzen.

I received a postcard offering a discount for annual HVAC service at a discounted price. I figured I would try it. Jordan arrived on time and explained everything he was going to do. He took photos of any issues and explained them to me. He went above and beyond. I was so impressed. He explained issues to me that no one else had in the last 20 years of living in this home. We assessed what items definitely need to be addressed in the very near future. After 2 hours he presented me with the cost of the visit. I was blown away with how affordable their service is. Its rare these days to find someone honest reasonable knowledgeable.. outstanding customer service. Never once did I feel like someone was trying to sell me something. I will definitely be using Weeks again! Service: HVAC system maintenance