Casa Mechanical Services

I've been getting TERRIBLE SERVICE by Rick at Austin, we've been having so many issues since a month ago and he has not been able to even give us a reason why the AC is not working, he "checks the AC" and ends up saying there's nothing wrong with it. After several appointments he admitted it's not working but refuses to give us a straight answer on what is the issue. The house is 80 degrees every single day ALL DAY and we can't keep having this problem anymore.

We called to have an assessment done on our AC unit because we sometimes have a strange smell that comes out of one of the vents, which smells electrical. The tech showed up and spent 20 minutes only to tell us that he has no idea what was wrong and that we should spray air freshener in the vent, and then charged us $129 for that astute advice. Will never use this company again.

Sadly our warranty from our home builder is with them. They never return calls on their emergency line. AC goes out in record breaking triple digit heat? You’d think you’d get a call back in a timely manner. Wrong, on average it takes about a week just to call and schedule and appointment, while the person on the other line is incredibly rude. They installed this system and it has failed 3 times in 3 years. Twice for the AC, and once for the heat. Even if your warranty is through them, save yourself the headache and call someone else to fix it. A warranty is worthless if the company that’s supposed to do the work never does it.