The Plumbinator Austin

I contacted The Plumbinator for help tracing an unwanted outside water spigot line (PEX running through concrete foundation) back to its manifold somewhere in my house in order to cap it. The Plumbinator team was easy to work with, accommodating to some re-schedule issues on my end and very helpful. Mickey was prompt, efficient and extremely knowledgeable. I'm 100% satisfied and highly recommend.

I contacted The Plumbinator of Round Rock over the phone and asked if I could get an estimate for some water hammer issue I was having. She was completely informed from me that I have high water pressure and would need a pressure relief valve installed. The lady on the phone scheduled an appointment and NEVER mentioned there would be a service fee. To my shock I got an invoice the next day. I called to ask why I got an invoice and was NEVER told there would be a $50.00 service fee. The lady was rude when I was asking about why I was not told up front about any service fees. In fact, I asked why she did not tell me and her reply was, "I would have told you if you would have asked." I tried to explain that I think it is her responsibility to inform me and not me ask her. At this point, I got hung up on. I would have politely declined and went on a search for other companies had she done her job and informed me about a service fee. This is worse than a hidden fee. This is a NEVER told fee

We loved working with The Plumbinator. They helped diagnose and fix a pipe issue that occurred regarding the washing machine line. Importantly, they were incredibly professional and honest, and were able to restore an important functionality of the house without completely replacing the pipe system that otherwise works in the house. (Other companies we spoke to had told us we needed to replace everything) We appreciate their honest, hard-working character, and ability to help. Service: Plumbing pipe repair