Jon Wayne Service Company

Very poor workmanship. Asked for my entire old AC unit to be left on property did not do this, took copper tubing and cover panels for inside unit and left trash under my home that was taken off the old system. Did get the copper tubing back from them (as new copper in roll after several attempts to bring me copper that wasn’t mine and not at all the same amount that was take) as for the panels it’s a lost cause. As I’m sure they threw them away. Poor company altogether in my opinion. Lack of communication with employees. Wish I had did business with another company instead. Lesson learned. Will not recommend Jon Wayne to anyone! Now it’s if you didn’t get five star service pops will give your money back!!! Even some compensation would have been nice. But nothing was given back to me for not getting five star service. All I got was sent to voicemail/unread text to the tech that sold me the AC. I guess having to come out and fixed stuff 5 times in a month and me still having to do other

My tech was Patrick and the experience was nothing but professional and outstanding. He fixed the issue, taught me about my system, and at an inexpensive cost. I'm now confident my electric will run at optimal performance for a very long time thanks to him and his company.

I want to take the time to write a very positive review on the services I have received from Jon Wayne. I am a landlord of a property in SA, TX. I live in Virginia. My tenant reported a broken AC in the middle of August heat. I got a recommendation to use Jon Wayne Service Company by a friend who said he used them and likes them. My tenant reported an AC malfunction on Saturday. I called Jon Wayne the same day and the appointment was quickly set for Monday. I was happy with the appointment availability during a very busy season. Unfortunately, on Monday, my tenant was not able to be at home during a scheduled time (which was outside of her control) and no one was able to unlock the house. Jon Wayne technician did come out but had to wait and, ultimately, leave without inspecting the AC. I felt terrible for wasting a technician's time and several other people's time who helped coordinate this appointment. Despite that, every single person I spoke to from Jon Wayne company was so patient