Dr. Rescue Home Services

Horrible company to work with! Absolutely no availability they want you to die in your home with no ac not taking into consideration how high temperatures have been in Houston. There was a minor storm yes it passed my area already and they contacted me early in the day. Then when they tried to reschedule us the lady jokingly asked for us to wait another 7 days. No thanks!

Company is garbage. We have American home shield warranty and from the moment this company did their assessment they tried to sidestep our warranty. Tried to say they would have a new water heater installed the next day if we paid them $2200 (and not use AHS). After we rejected they tried to get us to pay for extra stuff we didn’t need out of pocket. A new drain pan and new flex pipes ($450). The flex pipes are literally brand new. We just had the entire house repiped. It’s not only a waste of money but irresponsible for the environment to insist on new flex pipes when they are literally brand new. The drain pan is literally a ring nut that you unscrew, pull the old drain out, slide the new one and put the ring nut on. Easy stuff. But when I said I would do it the lady I spoke to who said she was part owner (Enez) got an attitude and said they were gonna ask AHS to assign us a new contractor (thankfully done with this company). Also remember at the beginning when I pointed out how they

Deeply disappointed with the lack of service Dr. Rescue Home Service provided. After contacting them 11 days ago our AC unit still hasn't been fixed. It took 5 days before a technician came to visit (it was rescheduled due to their truck breaking down) and after the technician diagnosed the problem we were told we'd receive a phone call about next steps within 30 min. After more than a half-dozen phone calls & text messages they still have not contacted us regarding the install. They have given us conflicting information from what the Home Warranty company provided and tell me each day I'll get a call later once they are authorized to proceed. In the mean time the home warranty company tells us they haven't received the report from Dr. Rescue. I would never do business with them again!