Generator Power Systems

Their service techs are usually great. Customer service from the office continually deserves zero stars. Paid Becky $500 for a yearly maintenance contract on 7/28 and find out a month later they didn’t even bother to put us on the schedule, and we’re still at the back of the line for weeks out in the future. I have no clue when the contract actually renewed or what next steps I do or don’t need to take. But the communication that I owed money back in July was crystal clear. Our experience with the company’s communication during install was also much less than ideal. We chalked it up to being the busy summer season, and the fact that Shannon, the owner’s daughter, doesn’t really have the personality for customer service. The techs have always been great once on-site. Judging from other non-5-star reviews GPS has earned here, the company will reply with something dismissing or blaming me, the paying customer, instead of taking responsibility for even a single tiny screw up on their part.

It would be hard to imagine a better company of any industry. GPS / Fish Electric is perhaps the best company I have ever worked with or purchased from. They are honest, reliable, dependable, thorough, professional, and fair. This family owned company has managed to employ loyal, ethical and knowledgeable employees who all represent the Fish family true Christian values. We purchased a Kohler standby generator from them and everything about the experience has been above and beyond our expectations. This firm should be your first stop for anything electrical. I guarantee you that it will be your last stop.  These guys set the gold standard for all businesses to try to emulate. Tom Donley Houston Service: Installation

An ongoing terrible experience. Poor customer service. The owner doesn't take responsibility for the issues we have. We have had the same problem for almost 1 year. Multiple technicians. Someone tells us it's working as designed and another person tells us there's something wrong with it. I expect the same copy/paste response from them to this review. I will make sure any realtor and Heights resident know to steer clear of this place.