Jack Frost Air Conditioning and Heating

My husband and I began getting quotes for a new replacement HVAC system a few weeks ago knowing that our A/C unit was on its last legs. When I spoke with my mom, she said call Jack. Of course, like a dutiful daughter I did. I remembered that my parents started using Jack in the early 80’s. He has always taken great care of my parents home and so we called. Jack had his crew come out and give us a quote. Not only did they give us a quote for the replacement of the unit, they came in THOUSANDS of dollars less than the five other companies had already had come out. Now, some people would question such a difference, but I looked at it as a blessing from my deceased dad who owned his own business. During COVID-19 my husband and I discussed that we only wanted to do business with small business owners and now I had the ability to help out a small business owner. The crew just left after completing the job and I must say...their hustle and work ethics are top notch. I am sitting in m

From the beginning, Mr. Jack was pushing me to buy a new unit from him. (same song you hear from A/C techs, old unit, need to get a new one) After I bought my townhome on Dec 2016, I inherited multiple problems with A/C, I had to call Jack Frost Air, cause He had worked on this unit before I bought the house (changed fan motor 12/16) Unit went out in June 2017 (6 mos.), they came back and changed all the electrical parts, breaker box, replaced a kick start kit, and electrical box, charged me close to $700. The A/C goes out this past weekend, (6 mos. after repair) I called Jack Frost, because the breaker keeps going off after 20 seconds or so. I asked them if the parts and their labor had warranty, he assured me the parts had 1 year warranty, the techs come by and check all the electrical, finding the kick start kit has gone out again and needs to be replaced. Total charge $250. for 20 minutes of labor. Jack assured me he is not charging me for the part, but I did consider the charge t

I called several AC contractors for estimates on repair of a separated AC duct from attic to first floor. When I talked to Jack, he suggested several possible ways to repair/replace the duct to restore first floor cooling depending on the ease of access to the duct in the chase leading from the attic to the first floor. Rob and Joey called before arriving for the free estimate and promptly got in the attic to inspect. They came back with a repair estimate that required a phone call to the office to confirm a very reasonable repair estimate and then began work immediately by crawling down into the very restricted space of the flexible ducts. They securely reattached the flex ducts that had separated due to gravity (and cheap tape attachment). They took photos for me to confirm and promptly left to their next job. They were prompt, courteous, agreeable to my suggestions, and knew what they were doing. As a registered professional engineer, I couldn't have done it any better. Jack F