Manwill Plumbing Heating & Air Conditioning

I originally gave Manwill only 1 Star and my original review is below. However, after leaving my review we were contacted by Brian Jackson. We appreciated his apology and explanation that there should not have been a trip charge where the technician said he did not work on our type of water heater and that he was going to address how technicians handled that situation in the future. They also refunded the $50 trip charge. I appreciate Manwill's acknowledgment and handling of this situation. ORIGINAL REVIEW: I called Manwill to service my water heater. Both the scheduler and the technician were incredibly nice, I was able to sneak in a same-day appointment, and the technician was on time. Unfortunately, despite telling the scheduler what brand of water heater I had (AO Smith), the technician who showed up said he was unfamiliar with my brand of water heater and that he had no idea how to work on it. I explained to the technician what I had done to troubleshoot the issue and I also

Manwill has been responsive and helpful for the many years I've been using them. Most recent experience - our 20 year old AC compressor died at the start of our 7 day heat wave in September 2022. Manwill came out immediately the next morning and diagnosed it. Paul reviewed several options to replace our aged system, including our vintage 1987 furnace. The bid was priced fairly and they had the equipment in stock. The team was able to arrive 2 days later and begin installing the new systems. Ricky and Ty did a great job of the install. It is much cleaner and nicer looking than the previous systems. Ricky explained the features of the new system very clearly and answered all my questions to satisfaction. Additionally, Ty and Ricky put up with my covid paranoia and wore masks the whole time they were working on my system. Super pleased with the service - as always. Thanks Manwill team! Services: Heating system installation, Install AC

I called Manwill on a Thursday morning as my air conditioning had stopped cooling and a trouble code appeared. They scheduled me for the following Monday, as that was the earliest possible time. She asked if I would like to be contacted if an earlier time was available. I said yes. In less than an hour she called to see if there would be someone available that afternoon! The technician came and diagnosed and repaired the problem. Manwill installed my system years ago and has always taken good care of us. They’re a good, solid, longtime family business that has survived due to their integrity and honesty. Good work isn’t cheap - cheap work isn’t good. Service: HVAC system repair