Dove Heating & Air Conditioning, Inc.

We have for 16 years replied on Dave Nichols at Dove Heating and Air Conditions. They installed central air is our 60 year-old house. They know our heating system which is a boiler, hot water, radiators, so their knowledge and experience is broad knowing new and old system. When I first moved into this house, I called another HVAC Company back 3 times to fix the heat and that company was never able to fix it; so based on my neighbor's referral, I called Dave Nichols who fixed it on the first trip. I was sold. My neighbor still calls him too. They are a small, local firm which is hard to beat. They will give you a reasonable estimation on when they can get to you.

I found Dove when I was buying my townhouse 15 years ago. My home inspector said the A/C unit had a leak in it. The home owner brought in their own A/C person who said it was not leaking. Dove was called as a tie-breaker. Mr. Nichols did find the leak the home inspector found, however, he said the unit was still operational. I had that same "leaky" unit for the next 12 years and it still worked like a charm. When it came time to replace it, I called Dove. They are honest and trustworthy. You can't find that much anymore. They got me a great unit at a fair price & even helped me with the warranty paperwork. Good to have someone you can trust to really looks out for the customer! Highly recommend Dove Heating and A/C.

I called to schedule an appointment for my rental property to have my annual inspection and cleaning done. I gave her the property address and my phone number, but when I said it was a rental she responded with, “well I wish you would have told me that first before I input all of this information.” I’m not sure why that mattered since the appointment was for that address to being with. I then tried to leave my card on file and give them my tenants number to call the day of the appointment before arriving, but she was rude and acted like I was inconveniencing her. She also seemed confused and annoyed at the idea that they would call my tenant before the technician showed up (to give her a heads up since she would be there) and then just charge my card. I do not recommend this business based on this customer service and I will not be reaching out in the future.