Thomas J. Fannon & Sons

Fannon has the most disrespectful people working for his business. I called to make a report and the boss hung up on me. I will make it my business to make sure that the person I had the bad encounter with no longer is employed there.

Very dissatisfied with this company. Their service calls last no more than 10 minutes, both fall and spring, for servicing a 10 year old heat pump. Further, it was suggested I get an annual service contract last spring and I agreed. But the company coded it as a service check last spring and claimed it couldn't fix the problem this fall so I was billed for separate service calls. The charge of $150 each was both excessive for the service provided and meant I did not get the service contract I wanted and paid an extra $70 or so for their error. They were unwilling to fix the error. Buyer beware!

The blower on my AC inside unit had been going off/on at startup for the past few weeks. ME Flow came out last week and just recommended to replace the unit. Fannon and Sons quickly sent two techs out the same day who took time to diagnose the issue and tighten the electrical connections. So far so good! Great and expeditious customer service!!