United Roofing & Exteriors

Unfortunately, I have mixed reviews about United Roofing. I really wanted to leave a 5-star review, but at this point I cannot due to a lack of communication and follow through. I worked with Bill throughout this whole process. At first, he was extremely helpful and thorough in his communication. He seemed well knowledgeable about roofing and inspections. I especially felt well supported throughout the insurance claim process. He was regularly checking in and made himself available to speak with me and my insurance provider. Bill was fantastic throughout this stage in the overall process. Once I provided payment for the roof, communication started lacking. I had to initiate any conversation about when the roof was going to be installed. While I was hopeful to get at least a 24 hours’ notice about the roof installation, I was surprised by a text from Bill at 6:58AM in the morning stating that the “roof is being done today.” As I read this text, I heard trucks pulling in and soon receive

Excellent job! Very professional! Thank you Jose Velazquez and Rich Kim for the exceptional customer service! We appreciate everything from start to finish.

Rich and Marco took care of everything. They worked with my insurance company and got all the necessary approvals, stop gapped the water damage and got the crew working on the roof as soon as it was safe for their them to start work. The crew at United Roofing was exceptional and I’m really impressed a year later with the quality and the look of the architectural tiles. They even sent folks out a few days later to inspect their work, make sure I was happy and to ensure my yard and deck were cleaned up…no small feat given the wet conditions they were dealing with. Services: Roof repair, Roof damage repair