Platinum Quality Air 500

We have been customers since 2016 and have bought 2 systems with them for 2 different homes. However, we will never use them again for any service!!! We were to supposed to have our system serviced on January 18th, but Karen called to reschedule due to the tech having Covid. new appointment scheduled for Thursday, 1/27. Well, this past weekend when it was 28 degrees outside, we woke up to no heat. We immediately called to ask for a tech to come out. Two hours later, Karen called to say she had nobody to send and would have to get back with me the next day. After going back and forth with her, reminding her of the missed appointment and that we are "Gold" members, she stated she had only worked there a year and was not sure about our history with the company. Not sure how her time with the company is relevant to our situation, but she said would call back in a few minutes but NEVER called back. My husband called the answering service an hour later and left his information and still no

I have been using Platinum 500 for years! They installed my whole house dual zone system for thousands less than anyone else! To top it off the Platinum protection covers everything from service to repairs! Had a capacitor replaced 3 years after install and didn’t cost me a dime! Best company I have ever worked with when it comes to HVAC!!! I will never use anyone else and will only recommend them!!!

A+++, Excellent Contractor, Owner & staff are incredible! Stuck with me through a multi-year historic renovation. They were very flexible and worked through some difficult existing conditions (100+ year old house in historic district). Installed rigid duct & new system in tight cavities. Satisfied challenging inspection requirements and even bought an new machine to exceed requirements for inspection. Best contractor I used out of 10 different trades! BTW Payne (Carrier) system working great!! Service: Heating system installation