Chase Inc. Heating, Air, and Plumbing

I do not have the time or energy to write the awesome review that this company deserves and all they did for me... suffice it to say: I recently relocated from the West Coast and knew nothing of the local HVAC/ Heating systems. All I knew was, the house I bought had these unsightly baseboard steam heaters thru-out, and they had to go LOL! Chase coordinated the steam heat removal with the floor company, while we were absent and so on. When I finally arrived, the morning of, the toilets started overflowing onto my newly installed floor, I was frantic! I didn't even know where the shut off was... OMG. Chase sent a team immediately and saved my floors!!! From there it has been the most wonderful experience. Of ALL the RVA contractors we hired (and Chase was out here at least 6-8 times), they we're always available for us. We even called in an emergency when the AC went down and at 8PM, walked us thru the reset! WOW! EVERY SINGLE team member was polite, knowledgeable and professional. The f

My new 'go to' plumber. We have lived in our home for over 25 years. We have had the need for plumbers throughout that time for various things - big and small. I had come to DREAD calling any of the plumbers we have used - cost, not responding, leaving us hanging for days/weeks, doing a job and leaving in the middle every time to go buy parts, etc, etc, etc. I have used Chase twice now - first time because my previous plumber - never showed up or called. Never. And that was someone who has been around a long time and I thought was as good as it was going to get. So - Chase came the first time, within 24 hours, gave us a window of time for the visit, did the work without having to leave and come back, did a great job, was pleasant and talked to us all as if we had brains, and the cost was very reasonable. Nobody wants to have to fix the plumbing, but if you have to - that is what you are looking for. So - I called them again for the next issue (new refrigerator, needed icemaker

Late on a Friday afternoon I had an emergency sump pump issue. I contacted multiple after hour plumbers and Chase Inc. called me back immediately. After speaking with the on call tech Brad, he stated he could be to my house within the hour to diagnose and repair as needed. Just as Brad stated, he arrived within the hour and was able to diagnose and repair the issue quickly and efficiently. Cannot say enough about the professionalism and customer service provided by Brad. He was outstanding!!!! Kudos to Chase Inc and especially Brad for their exceptional work and customer service. I would highly recommend this company.