Hybrid Air, Inc.

Absolutely the worst home owners experience ever! Replaced heat and ac units and all under house duct work and a vapor barrier. Started 9/21 and fought until 3/22 to get completion. They never pulled initial permits and I had to pursue. Following their signing off I had an inspection , I called the city and got an inspector, it failed, and they had to bring to code. They had to rig the unit to fit, took 6 months to get it done with constant lack of communication , unkept promises, etc. Today I had to call them back due to cold air blowing out from my foundation vents and the tech says they need to pull the unit to find and seal the leak. They apparently tried this before and it has not worked. The floor under the house is sweating at the new ductwork and that is a whole other issue! Their annual preventative maintenance earliest date is January. This is a 24k investment and absolute nightmare. Avoid this company! NO STARS! Services: HVAC duct & vent installation, Heating system

I had to file a complaint with the Better Business Bureau and then I had to file a complaint through Home Advisor and Home Advisor is trying to get them to go through mediation/arbitration right now. I may have to sue them in civil court which I will pursue. Had ducts completely replaced by them but one side of the house the ducts did not bring the heat or the air to… installed in February/March 2022 and it’s November 2022 and no one has come to repair the issue. In October they sent out a great master repairman and he knew exactly what the issue was. Before he came out they had sent 3 repair people out and they didn’t know what was wrong with the ductwork. Apparently the ducts on one side of the house are too small and the ductwork was not hung which I believe is a code violation. They hire people who don’t know what they are doing and that is what is causing all their problems and constant rework. I got a feeling they are going to go out of business soon. Service: HVAC duct &

Tyler C. did a great job replacing our water heater! We called Hybrid Air a day ago and the next morning he got to work. We were in a time pinch with the sale of our home, the work was done fast, professionally, and high quality. Another Plumber in Norfolk quoted us 3X the amount to do the same job, they also charged a fee to get an estimate. Hybrid Air did the estimate for free and did not over charge us.