Green Bear Heating And Air

Justin came out to service our fireplace and did a fantastic job! He was very informative, knowledgeable, and friendly. He explained what he was doing, offered an option of adding a blower when I shared how I use the heat from our fireplace (obvious now but we hadn’t thought of it!), and answered all of my and my husband’s questions with patience. I also genuinely appreciate how kindly he treated our people-obsessed pup. Most vendors show a small annoyance but Justin was awesome in letting him sniff his hand and it really contributed to making the service zero stress for us. Thank you! Highly recommend! (Photo isn’t anything special but Justin also did a great job painting the interior black - which is difficult to see due to the reflection.)

Justin came out to my home to do a winter service on my gas fireplaces. Not only did Justin do the job, he went up and beyond to enhance the service with rearranging logs, amplifying the "fake" embers, very mindful of any smells, mess or otherwise! Justin also came back quickly when I noticed an issue, spending time to explain some FAQ user tips!

Justin was friendly and professional. One observation, Justin after completing his diagnostics needs to remember that he isn’t normally going to be explaining the problem to a fireplace professional and try to be as thorough and detailed as possible. Maybe, even probe the customer to make sure they understand. the problem and actions needed. Otherwise, everything went well but I am sure hoping the fireplace burner can be refurbished. Thanks!