Bobs N' Rhodes

I was a customer of Bob Rhodes Heating and Air for 3 years and was on the maintenance "plan" they advertise for. I had them out for the summer maintenance on June 28, 2023. On August 16, 2023 my air conditioner broke. I have been calling Bob Rhodes to ask that someone tell me what I paid for on June 28th, and I'm being stone walled. Only Jason, a supervisor, knows what is included in the maintenance appointment that I paid for, and he will not return our phone calls. August 16, 2023, in Richland, WA had a high of 105, so not having AC is not an option. The Bob Rhodes technician found all sorts of issues with our HVAC unit. All of the issues were supposed to be checked at the June 28th appt. We paid $1,200.00 to Bob Rhodes yesterday, and that didn't even fix the problem. I called Bob Rhodes today, Thurs. Aug. 17 to talk to Jasons supervisor and was told he doesn't have a supervisor or only he knows the name of his supervisor. I asked for the district managers name and was told Jason is

My heating, plumbing, electrical service "go to" for many years .... well over 20 years. Professional, friendly, and always strive to meet your service needs as quickly as possible. 100% satisfied with routine service, repairs, rebuild and new installation.

The guys that came out were so nice. But...I have been waiting over 3 weeks for the estimate. Have made calls and am told they will email it to me by the end of the day.... still waiting. What happened to just being honest. If you don't want the job .... say so. If you can't find the equipment...say so. It's called honset customer service. Is that not a thing anymore?