Norco Heating and Air Conditioning

First off, we called for service and was quoted a price. When they got there, we were told it would be another $159 because of our type of furnace. Also a trip charge was added when I specifically spoke to the person who answers the phone about this and it was agreed a trip charge would NOT be added. (Price gouging at its finest) So $350 to tell us we need a new furnace and AC with no options of repairs. Used scare tactics with what was going on with furnace which was NOT confirmed by a second opinion. Update: Got second opinion, which did not corroborate Norco. Also, called Avista who came out and checked furnace and CO2, with a reading of 7, way below CO2 standards. Services: HVAC system maintenance, A/C system maintenance

Nick from Norco was on-time and worked hard to resolve a weird intermittent issue with our Lennox furnace. After a call to Lennox, who suggested he "try a replacement controller board", Nick got a price for the replacement board from the local parts house ("Really? I am paying for a new laptop??!!!") so I decided to order one myself for 1/4 the price, but Nick and Norco were great. Definitely be using them in the future. Service: Heating system repair

Deven, came to fix our AC unit. He gave us attitude about the air filter and told me there was nothing wrong with the unit or furnace. I asked questions about what else could be an issues. He was reluctant to answer my question with quality customer service.. I continued to ask questions about every possible issue it could be because there was still a 15-20degree difference in temperature from the font of the house to the back. He continued to be reluctant about answering questions until we asked him to check the attic in where he found 3 lines that had been disconnected. To think he was going to just tell us that it was our air filter is really disappointing and that we consistently had to ask questions and check all other areas is not great customer service.. he should have checked everything possible beforehand, and not given attitude when we asked him more questions. This is what you get paid to do. Do your job the right way the first time. He did admit he was wrong and apologized