Greenlight Solar & Roofing

Greenlight Solar & Roofing was very helpful and quick to install the solar panels, which are of high quality, BUT they provide no service, though they promise to do so. They do not return calls, though they promise to do so. Mason, who runs the company, has repeatedly given excuses for not calling me back, and always says I will call tomorrow, but never does. The panels need service, but Greenlight will not take responsibility. Don't be fooled by the high average review score--notice the dates on those reviews. Most recent reviews are 1-star and complain of no service support. They are living off an old reputation. Save yourself the headache and choose a different company.

I have been unable to get any warranty issue support from the team at Greenlight. They have not followed up at all after making commitments to "take care of it", nothing but broken promises and now silence . I have never been treated so poorly by any company. And the sad thing is they do not appear to care at all.

We contacted this company as we had a referral for him and the person Mason was very rude. Customer service is important and within seconds of communicating he basically yelled at me for calling him 4 times and we did call 2 times without ever getting someone to answer the phone, then he assumed that we called previously and we never had called him before. Small Mom and Pop organization with no other person to answer the phones.. There are many folks to do business with in the Vancouver area and we found 2 other companies to assist the customer that displayed professionalism and were a much bigger organization!!!