Carl's Plumbing Services Inc

My home warranty company assigned Carl’s plumbing to repair a leaking pipe in August 2022. They allowed this project to drag on for months with very little communication. The city needed to remove a tree to access the water cutoff, I was under the impression that they contacted the city. After months of not hearing anything, I was told I needed to call to get the access cleared. From there it continued to go downhill. They then told me that I had to pay $100 for them to come back out to complete the work because they had already been to my house. When I asked for the document that I agreed to pay for additional visits, they called my warranty company stating that they couldn’t complete the work because they didn’t have access. Even though I called them to tell them the City completed what they needed to. They are rude, unorganized and unprofessional crooks that take advantage of people. What took my new plumber less than a day to complete, Carl’s plumbing had me waiting 5 months. Do no

They called and set up an appt within 24 hours of my call for a non emergency issue. Chris came out was very helpful, friendly, and professional. I really appreciated his help and plan to ask for him should I need plumbing services in the future! Service: Water heater repair

Originally came into contact with this company after filing a claim through my home warranty company due to a water heater issue -T&P valve. Long story short, the company sent out someone who made the issue significantly worse. When they were contacted about the mistake only vague excuses were provided. They refuse to stand by their service or come back to correct a blatant mistake made by their employee.