Gene Wagner Plumbing Co., Inc.

Called because we needed work on our hot water heater, and was very rudely told they do not service the brand heater we have. We called because they have done work for us prior and considered them a go to plumbing company. After their very rude customer service, we contacted a different company (Hartlaub) instead. They were very kind and helped us get the job done quick. We will definitely call them for future plumbing needs again instead.

Not recommended!!! I original called Gene Wagner for the camera for my sewage but they ended up snaking the pipe, I knew it was collapsed and broken but don't know where but he tried to snake it, I was able to pinpoint the location of the broken lateral through snaking so I guess that's fine. But when they got here I got a random call on my phone but I ended the call because the person was there, I received that call at 11:54am. When he was done packing and stuff into the truck, I looked at the time and it was about 1:05pm, I went up to grab my checkbook and quickly came down but I had to wait, he took another 10 minutes sitting in the car issuing the invoice and finally came out at 1:15pm which is when I signed and paid. The hour "worked" came back two hours starting at 11:15am to 1:15pm which is ridiculous. They said worked hours included travel time too but their address is literally 5 minutes away. So when the time they started heading to the site 11:15am I should be able to meet w

Working with Gene Wagner Plumbing is great. I had an water emergency on Friday late afternoon where my pipes filled with rust once the water was turned back on from a different contractor (he felt awful - we didn't know the breaker was off for the Iron System.). Gene Wagner Plumbing was able to schedule me for the first appointment on Monday. They arrived on time and fixed the problem for a reasonable cost. Plumbing is always challenging, but I always rely on their knowledge and am happy with the results.