Total Comfort Heating and Air

I bought a unit from this Company 10 years ago and it was an awful experience. To much to list. The unit went down this winter and i called to check on warranty information on the unit. Now this unit was purchased for my parents house and both are disabled. With that said my guard was up. As i placed the call i found that Total Comfort is under new management. Expecting the worst. Boy was i wrong. The new management and ownership at Total Comfort was a huge breathe of fresh air. The team at Total Comfort was honest and up front with me from the start. They offered about as much help to me as they could. The Technician named Soni that worked on my parents unit went above and beyond to take care of my parents. If you had a bad experience in the past then believe me its a new day with this Company. I personally want to say thank you to the team at Total Comfort for bending over backwards to give me any and every option they could. From an angry customer years ago to a customer that will o

The entire staff has been helpful and professional! Thank you Gary, Carla and Katie for your information and guidance. Gary went out of his way to accommodate our crazy schedule. He is so knowledgeable. Mason, Jaq and Clay arrived on time, they were professional and informative. The work was done in a timely manner, very neat and clean with attention to detail. When they were done, there was not a spec of anything left. Thank you for a job so well done! Services: Heating system installation, Install thermostat, Install AC, HVAC duct & vent cleaning

Amending my original review: after an initial failure to properly schedule my appointment (see original review below) Total Comfort called the next business day to apologize and to make things right. They offered to send a technician right away and offered to waive the service call fee to make up for the inconvenience. I really appreciated this. Anyone who accepts responsibility for a mistake and makes a good faith effort to fix things gets a second chance with me. The technician, who was nice and professional, quickly found and fixed the issue (a simple clog). Before he left we got a call from the owner who explained that there would be no charge for the service. All in all Total Comfort really turned things around and they will get my future business. Original Review: I made an appointment. They did not call and did not show. Can't recommend.