Sears Heating and Air Conditioning

Had windows and sliding door installed. The installers was awesome. But be prepared to wait on the product to come in. It's made to fit and takes a little bit to come in. All and all everything looks great. Thanks

I have a warranty on my furnace through Sears Home Services. I have been waiting for 3 weeks now for the repair. I was told on Oct 27th that they located and ordered a heat exchanger and would be back on Nov 10th to repair it. I questioned the long wait time then and I was told it was due to shipping and could do nothing about it. On Nov 10th, no one showed up. I called on the 11th and was told I would have to wait until they could put me back on the schedule and it would be Monday, Nov 13th for the repair. Once again, no one showed up. Called again and was told they are now coming on the 14th, no one again, and happened again on the 15th. Every time I call ANY number I can find for Sears Repair its either disconnected and automated recording with no option to speak to a living breathing person! ANY number I am given by the call center regarding my warranty repair, gives the SAME automated message with no option speak to a live person that can directly and personally respond to t

Roof install nightmare The sales experience was wonderful. Now the we have leaks the support service has been great. However, in between all of that was a huge headache. The crew showed up unannounced. They installed the wrong products on the roof. They left a mess when we were promised that there would be clean up everyday. We were told they at would have but the project coordinator didn’t schedule a dumpster. The project coordinator also did not clearly tell the crew what products were to be installed where nor did he tell them where to drop off the products. Not exactly sure what what the project coordinator did. I do have to admit that I’m am analyzing his job more critically as I am the project coordinator at a law firm. Our siding was damaged as well as our ceiling in our kitchen. The siding was repaired as requested, the house was cleaned as requested, and the flat roofing did get installed where it should have been. We are still waiting for the reimbursement for the kitchen cel