Merlin's AC & Plumbing

Quoted me a price of ranging between $1200 down to $300 after saying multiple times that the price was too high. At $300 they replaced two capacitors and after replacing both, the technician tells me that it “didn’t fix the issue” and I might as well consider getting a new AC. I said I would think about it but since other capacitor he suggested to change didn’t fix the issue I asked if they could refund it. He said yes. Three weeks later I’m still contacting the office requesting an update on the refund and the “one and only person, the manager” hasn’t been in to proceed with the refund. It’s only $110 but their lack of moving forward with this refund has earned them the one star. I’ll be filing a claim dispute with my bank, along with proof of agreement of the refund and the emails from this company delaying on the refund. It seems their strategy is to cold call homeowners and then charge extremely high prices and wear the homeowner down with negotiating different costs/packages and w

I've used Merlin's a few times for AC tune-up's. They were always on time, thorough and professional. Our unit needed major repair work which would have been costly so we opted to replace with new unit through Merlins and was done quickly. The replacement came with a duct cleaning, 2 years of maintenance and 10 year warranty, very impressive! We chose to go with this company due to their honesty and integrity. This company cares about their customers and not just the bottom line, hats off to Merlins for the hard work they all put in on getting us taken care of!!

They came out to do an inspection on my air conditioner unit. He barely looked the unit over, took pictures and he said I needed a capacitor and something else. All he did was trying to scare me that if you don’t get these replaced soon your unit will have to be replaced. We could do the work now for $600 plus and saying they would come out once a year and do an inspection. He gave me several different options and spoke fast. He’s like what would you like to do? I said email me the different quotes and I’ll look them over. Well I thought someone was going to be here to make a decision. Like he wanted me to have him do the work right then and there. Email me the quotes I said. Had another company come out and he replaced the capacitor and a few other things, cleaned the coils and added Freon which the first guy didn’t even mention. Had the work done by the 2nd guy, very professional and all the work was done for $340. Check around before making a decision with this company.